FAQ

Things you need to know.

The Audrey kit (postal service and distribution centre) doesn’t operate over the weekend or public holidays.

Why won't you ship on weekends? Because our #treschickitgirl Eco - Movie Star Audrey needs to catch up on sleep. She spends long days on set, sweetie. 

Which means, your order will be dispatched the following business day.

Since we are Australian, we use Australian companies where ever possible. Your order is sent via Australia Post.

Can I cancel or change my order?

Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order.

Can I track "Audrey?"

Tracking will be provided for all orders within Australia, you will be sent an email once your order is dispatched so you can see where Audrey is at all times.

Why can't I track my order internationally?

If you would like us to track your order internationally, it will cost an extra $8.

How long until I get Audrey?

She's a movie star so I asked her agent, and she said. CLICK LINKS BELOW

Australia

Australia Post Tracking

New Zealand

New Zealand Post Tracking